11 Reasons Why EBay Now Sucks!

Filed Under (The HELL You Say!) by Alex Rydelle on 13-07-2011

First, let me be clear, this is indeed a rant.  I’m plenty frustrated.  But this is not a spontanious or irrational rant.  I have been buying and selling on EBay since 1999, and it was pretty great! But I’ve had lots of time to see how EBay and PayPal have changed – for the worse!  But it seems like when Meg Whitman, head of EBay stepped down at the end of January 2008, things really started to go to hell in a handbasket FAST.  Without droning on about my perspective, let me just lay out what I see.

1. Illegitimate feedback

If a buyer gives you a negative feedback for no – or ANY-  reason, you can’t remove it. There goes your entire reputation and sometimes your entire business.  I just had an experience recently, where I sold an item, and the buyer told me it didn’t work and that he wanted to return it, and have me pay the return postage – even though my ad clearly states that I will accept returns within 7 days, but the buyer must pay the shipping.  I pointed that out to the buyer.  He filed a grievance with EBay.  EBay sided with the buyer.  And to make matters worse, when I received the item back, the buyer had stolen a part from the item – and when confronted, denied it.  That NEW issue is still pending.

2.  Annoying rules

For example in the last 12 hours of an auction you can’t change images. A potential buyer emailed me to notify me that I had put the wrong picture on the auction page.  There was no bid but because there were only 10 hours left,  I couldn’t change the picture, and what do you know, no sale.

3. Bogus buyers

No more negative feedback for bogus buyers, meaning that buyers who don’t pay for their winning bids cannot be penalized by the seller. This too destroys the entire feedback system.

4. Fees

EBay’s sale commission is getting larger and larger, because  you have to pay for practically every listing detail. Subtitle: $.50, picture: $.25, bold title: $1, etc.

5. PayPal

If you use PayPal which is very handy for eBay selling you run the risk of getting shorted. They continually take more and more commissions. Plus eBay owns PayPal so you are charged 3 times, listing, commission and PayPal!

6. Refunds

Someone can buy your item using PayPal, receive the item, and then lie and say that it was not shipped. PayPal will then refund them the entire purchase amount.  In a recent incident of mine, a buyer claimed that she didn’t receive the item I shipped.  But I had learned by this time, to get a “proof of delivery” option from whatever shipping entitly I used.  I was able to show that the package had indeed arrived at the correct address.  The buyer still claimed that it must have been someone else who took receipt, and that she did not get the package.  She too filed a grievance with EBay.  Guess what, EBay took her side.  So I was out my money and the item.  Also keep in mind, that when there is a refund, Ebay will keep all their fees – INCLUDING their “value” percentage of the sellling price, which includes SHIPPING charges in the “value”.  So now you have actually lost MORE money on the sale.

7. Shipping

Everything relies on shipping. The postal service once lost a small expensive package I sold.  They buyer opted not to purchase insurance. So I had to wait for weeks to find out what happened, and then ultimately had to reimburse the item from my pocket!

8. Someone can buy your item using paypal, receive the item, and then lie and say that it was not shipped etc.

Paypal will then refund them the entire purchase amount and STILL CHARGE YOU THE FEES!! I recently lost a fair amount of money this way.

9. Terrible customer service

Try getting in contact with a living breathing person from EBay customer service.  Oh, it’s POSSIBLE alright, but you better be prepared to invest a hefty bit of time trying.

10. PayPal costs the seller big bucks

Understand first, that PayPal is owned by Ebay.  Integrating Paypal as a part of the process raises the overall seller fees (when paid via pp) to an average of 12% and as high as 21% per item!

11. No more negative feedback for bogus buyers from sellers makes the whole feedback system worthless.

This is probably one of my biggest reasons why EBay sucks.  Yes, I know, there are tons of sales to great buyers out there.  But take it from me, if you do any type of business with EBay at all, you are certainly going to run into the buyer that will try to game the system by either lying, stealing, or cheating.  And you have NO way to warn other sellers about it!

In my anger and disappointment with EBay and PayPal, I have found huge numbers of folks who are actually MORE upset than I am.  So upset, that I can’t even quote their language here.  But I have found something else; REALLY cool alternatives to EBay and PayPal.  I’ll list them at the end here.  I encourage you to check them out, and who knows – maybe someday, we can bring BACK the joy of shopping, buying and selling!

As promised, here are some pretty cool EBay alternatives………………….

Bonanza.com Webstore.com bidStart.com

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